First, ensure that you are using the correct login credentials.
Performing a password reset is easy and quick. You'll also require a 2-factor authentication code, which will be sent to the email address we have on file for your account, or to an authenticator app on one of your devices. This 2-factor method would have been selected by you during account setup. If you've followed all of these steps, please open a support ticket with us; we'll be happy to help you as soon as we can.